Delivery Assistance: Making Your Furniture Arrival Smooth & Stress-Free
At The Wooden Furniture Company, we understand that receiving your new handcrafted piece is an exciting moment. We want to ensure the delivery and setup process is as seamless and enjoyable as possible. That’s why we offer comprehensive delivery assistance, including free delivery and assembly to all addresses within the North East of England, as well as various options to cater to those located further afield.
Free Delivery & Assembly: Our Commitment to Convenience
For customers within the North East, we’re pleased to provide free delivery and assembly. Our experienced in-house team will carefully transport your furniture to your home and expertly assemble it in your chosen room. You can simply relax and enjoy the anticipation of your new piece, knowing that we’ll handle all the heavy lifting and ensure it’s perfectly set up for you.
We proudly serve the following postcode areas:
- NE (Newcastle upon Tyne, Gateshead, North Tyneside, South Tyneside, Northumberland)
- DH (County Durham)
- DL (Darlington)
- SR (Sunderland)
- TS (Teesside – Middlesbrough, Stockton-on-Tees, Redcar and Cleveland, Hartlepool)
Beyond the North East: Flexible Delivery Options
If you’re located outside the North East, don’t worry! We offer options to ensure your furniture arrives safely and conveniently:
- Courier Delivery: We partner with reliable courier services to provide nationwide delivery at competitive rates. Your furniture will be carefully packaged and transported directly to your doorstep.
- Workshop Collection: If you prefer, you can arrange to collect your furniture directly from our workshop in Whitley Bay. By Appointment only.
Custom Delivery Arrangements: We understand that every situation is unique. If you have specific delivery requirements or need assistance with access or placement, please don’t hesitate to contact our customer service team. We’ll work with you to find the best possible solution.
Recycling & Removal: Our Commitment to Sustainability
As part of our dedication to environmental responsibility, we offer free recycling of your old mattress. We’ll also happily recycle your old bed frame at no additional cost, provided it’s disassembled and placed at ground level near the exit for easy collection. If disassembly or relocation is required, a small fee may apply. Alternatively, you can book our convenient disassembly and removal service for a nominal fee at checkout.
Delivery Schedule & Communication:
- Estimated Delivery Times: You can find estimated delivery times for each product on our website.
- 3-Hour Delivery Window: Once your order is ready for dispatch, we’ll contact you to confirm a specific three-hour delivery window on the day before your scheduled delivery.
- Driver Communication: Our drivers will also call you within the hour of arrival to ensure you’re ready to receive your furniture.
Changes & Cancellations
We understand that plans can change. You can easily change your delivery date up to two weekdays before the scheduled delivery, free of charge. However, please note that changes made within 72 hours of delivery may incur fees due to the logistical adjustments required. We strive to minimize our carbon footprint, and last-minute changes can impact our carefully planned delivery routes.
Frequently Asked Questions:
- Can I request a specific delivery time? While we do our best to accommodate preferred delivery times, we cannot guarantee specific time slots due to route optimization and efficiency considerations. We appreciate your flexibility within the provided three-hour window.
- Do I need to be home for delivery? Yes, it’s important that you or an appointed adult representative are present to receive and inspect the delivery. Our team will assist with placement and ensure your complete satisfaction before leaving.
- What if I miss my delivery? We understand that unexpected situations can arise. You’ll have one free re-delivery attempt if you miss your initial delivery. However, subsequent missed deliveries may result in order cancellation or fees.
Our Promise to You:
At The Wooden Furniture Company, we’re committed to providing a seamless and stress-free delivery experience. Our dedicated team is here to assist you every step of the way, from selecting the perfect piece to enjoying it in your home. If you have any questions or concerns about delivery, assembly, or recycling, please don’t hesitate to contact us. We’re always happy to help!