- Do you offer assembly services?
- Can I choose a specific delivery date and time?
- How long will it take for my order to arrive?
- Do you offer free delivery?
- How do I track my order?
- Will you contact me before delivery?
- Do I need to be home for delivery?
- Can you leave my furniture outside if I’m not home?
- Do I need to dispose of the packaging?
- What if I miss my delivery?
Frequently Asked Questions
FAQ
- How can I contact you?
You can reach us with the form on this page or using the details below:
- Phone: 0191 205 0508
- Email: customercare@woodenfurniturecompany.com
Our dedicated customer service team is available 7 days a week to assist you.
- Do you offer free delivery and assembly?
Yes, we offer free delivery and assembly to all addresses within the North East of England. For areas outside this region, additional charges may apply. Please see our Delivery Assistance page for more details.
- Can I track my order?
Yes, once you place your order, you’ll receive a confirmation email with a tracking information.
- What is your return policy?
We offer a 10-week risk-free trial on all our beds. If you’re not satisfied, we’ll collect it for free and offer a full refund or exchange. See our Returns & Refunds page for full de tails.
- What is your warranty policy?
All our beds come with a 25-year guarantee against defects in workmanship and materials. For more information, please refer to our 25-Year Guarantee page.
- Do you offer custom orders?
Yes, we can create bespoke sizes and pieces tailored to your specific needs and preferences. Contact us to discuss your ideas!
- How do I care for my wooden furniture?
We recommend regular dusting and occasional polishing with a high-quality wood polish. Avoid harsh chemicals.