Introduction
At The Wooden Furniture Company Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or make a purchase from us. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and any other information you provide when placing an order or contacting us.
- Payment Information: We collect payment details necessary to process your transactions, but we do not store full credit card numbers. All payment processing is handled securely through our third-party payment provider, Stripe.
- Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us understand user behaviour and improve our website’s functionality and content.
- Cookies: We use cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic. You can control the use of cookies through your browser settings.
How We Use Your Information
We use your information for the following purposes:
- To process your orders and provide customer service.
- To communicate with you about your orders, deliveries, and any other relevant information.
- To personalise your experience on our website and provide tailored recommendations.
- To improve our website, products, and services based on your feedback and usage data.
- To send you marketing communications if you have opted in to receive them. You can unsubscribe from these communications at any time.
- To comply with legal obligations and protect our rights and interests.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Delivery companiesIT support providers.
These providers are contractually obligated to protect your information and only use it for the purposes specified by us.
We may also disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Under the UK General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:
- The right to access your personal data.
- The right to rectify any inaccurate or incomplete data.
- The right to erase your personal data in certain circumstances.
- The right to restrict the processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us at:
Email: info@woodenfurniturecompany.com
Phone: 0191 205 0508
Effective Date: 22nd January 2024