The Wooden Furniture Company Ltd. – Terms and Conditions

Please Read Carefully

By using our website or making a purchase, you agree to these Terms and Conditions.

Application

These terms apply when you buy goods from us, The Wooden Furniture Company Ltd. (registered in England and Wales, number: 15432761, registered office: 18 Whitley Road, Whitley Bay, NE26 2PL, email: info@woodenfurniturecompany.com, telephone: 0191 205 0508).
By ordering, you confirm you’re at least 18 years old and legally able to make a contract.

Interpretation

Consumer: An individual buying for personal use, not business.
Contract: The legal agreement between us for your goods purchase.
Delivery Location: The address where we’ll deliver your order.
Durable Medium: A way to store information (like paper or email) for future reference.
Goods: The items you order from our website.
Order: Your request for goods submitted through our website.
Privacy Policy: How we handle your personal data.
Website: Our website [www.woodenfurniturecompany.com

Goods

Product descriptions are illustrative. Minor size/colour variations may occur.
Handmade goods have a +/- 1-inch tolerance in dimensions.
You’re responsible for accuracy on custom orders.
Product availability and specs can change without notice. Website images may vary slightly.
We may modify goods to meet legal or safety needs, or for improvement.

Personal Information

We handle your data as per our Privacy Policy.
We may contact you electronically or by post only if you agree, and you can opt-out anytime.

Price and Payment

Website prices are current at order time. We may cancel/refund if prices are wrong.
Prices include VAT.
Full payment by card is needed when ordering.

Discount Codes and Promotions

Basis of Sale

Website descriptions aren’t contractual offers.
We can reject orders, but will explain why.
The contract is formed upon our Order Confirmation email. Check it and report errors promptly.
Contract changes need written agreement.
These terms are for consumer purchases only.

Delivery

We deliver and assemble in your chosen room.
You’ll get a 3-hour delivery window via email, and a call within the hour of arrival. Delays can happen; we’ll contact you if possible.
We may deliver in instalments or wait for the full order. Same for returns collection.
We’re not liable for property damage during delivery. Ensure access and clear paths. Protect floors and walls.
We’re not responsible for losses from delays or faulty goods.
Delivery terms or providers may change without notice.
Couriers you arrange are responsible for goods in transit.
Our goods aren’t flat-packed. Ask us/courier about extra packaging if needed (may cost more).

10-Week Free Trial

Try products for 10 weeks. If not suitable, we collect for free, offering a refund or exchange.
To return, inform us in writing/email.
We may collect all trialled items at once.
Refunds cover the product price, excluding any fees you paid.
We may refuse physical returns sometimes and offer a full refund instead.
Refunds go to the original payment method.
Collection must be within 10 weeks of cancellation, using our standard delivery.
Items collected from us but delivered outside our free zone must be returned at your cost for a refund.
Exchanges may incur extra costs.
Exchanged items get a new 10-week trial, one return for refund, no further exchange.
Returned items get a full refund, minus any non-product charges.
We can refuse the trial at our discretion, especially if we suspect misuse.
Custom items are eligible, but customisation fees aren’t refunded.

Recycling

Conformity and Guarantees

Delivered goods will be fit for purpose, match their description, and have a +/- 1-inch tolerance.
We offer a 25-year guarantee on bed frames.
The guarantee doesn’t cover normal wear and tear, misuse, improper cleaning, natural wood changes, accidents, environmental damage, unauthorized alterations, or dismantling.
Damage from moving the bed incorrectly.
Tampering or alterations void the warranty.

Terms & Conditions